FREQUENTLY ASKED QUESTIONS

Do I need to buy anything to enter?

Yes, you are required to purchase a Natural Gas appliance which replace a non-gas appliance. For more terms and conditions on which appliances apply, please visit https://www.gonaturalgas.com.au/terms-and-conditions.

How much Cash Back will I receive?

  • Natural Gas Hot Water  - $400
  • Natural Gas Ducted Heating - $500

When can I make a claim?

Claims can be made for eligible purchases between 17 July 2023 and 31 November 2023. All Claims must be received by 11:59pm AEST on 10 December 2023.

How do I activate my card?

Your card must be activated online by visiting https://www.gonaturalgas.com.au/claim-your-cash-back or by calling iGoDirect on 1800 427 608 within 3 months of receiving your card, based on the date of the letter accompanying their card. Once activated, the Jemena Cash Back Card will be ready for use from midday on the business day following activation, and will expire 12 months from the date of activation.

How do I claim my Cash Back?

Visit https://www.gonaturalgas.com.au/claim-your-cash-back, complete and submit the online entry form with the details of your purchase as required and by providing all other requested information. Follow the prompts and upload a valid Tax Invoice/Purchase Receipt and CoC.

What Proof of Purchase do I need to provide?

FOR ALL CLAIMS, retain copies of receipts for the Qualifying Purchase (which clearly shows the retailer's name, location, date and product(s) purchased) as proof of purchase. A receipt showing a Qualifying Purchase can only be used to make 1 entry, regardless of how many Qualifying Purchases are shown on the receipt.

What are likely reasons for declining a claim?

  • Receipt is illegible or incomplete
  • Re-used receipt
  • Outside the purchase period
  • No participating product on invoice

How and when will I receive my Jemena Cashback Card?

Prepaid Physical VISA card(s) will be issued via standard mail within six (6) weeks of approved email confirmation.

Digital VISA card(s) will be issued to the email address provided in the claim form within three (3) business days of approved email confirmation. 

Where can I find the Terms and Conditions?

You can find the Terms and Conditions here.

How many times can I claim a Cash Back?

Maximum of 2 appliances per residential address.

I didn't receive an email confirming my claim.

Please make sure you check your spam and junk email folders if you have not received an email in your inbox. Depending on your email applications settings, this may have been blocked. If approved, you will also receive an SMS message. If in doubt Contact Us using support@naturalgascashbackpromo.com.au.

I have a problem activating claim who should I contact?

The prepaid VISA card(s) must be activated online at https://indigo.cometrue.com.au, if you are having trouble with online activation please phone the card helpline 1800 427 608 Monday to Friday 9:00am - 5:00pm AEST.